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Health Literacy Staff Guide

This page introduces the major concepts of applying patient literacy principles.

Safe and person centred care

  • Is your team aware of the goals of person-centred care.


  • How can we better engage with patients and consumers?


  • How can we communicate better with patients, consumers, families and carers?


  • How we can use our time most efficiently in the above tasks?


  • How can we best measure success?

Sustaining change

  • How can we maintain and improve these processes?