Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Health Literacy Staff Guide

This page introduces the major concepts of applying patient literacy principles.

Safe and person centred care

  • Is your team aware of the goals of person-centred care.


  • How can we better engage with patients and consumers?


  • How can we communicate better with patients, consumers, families and carers?


  • How we can use our time most efficiently in the above tasks?


  • How can we best measure success?

Sustaining change

  • How can we maintain and improve these processes?